Shipping

Note: Bont Cycling orders may take up to 5-7 business days to process once the order is placed. Once processed, tracking will be available within 2-3 working days, following fulfillment.

Bont Cycling ship using FedEx, TNT, DHL, Couriers Please, DPD, Post NL, USPS and Australia Post however, local carrier services may be used where appropriate. 

Delivery times vary depending on exact location however, Bont Cycling online orders normally take anywhere from 2-14 business days to be delivered once tracking is made available depending on fulfilment location and final destination (excluding built to order models). Small parts orders shipped via local services and can take 2-3 business days to arrive. Once shipped, orders cannot be expedited nor can enquiries be made regarding updates to estimated arrival times.

Bont Cycling ships orders from the nearest location to ensure orders arrive as quickly as possible. Bont Cycling ships orders from the following locations

- Australia and New Zealand orders ship from Australia (Sydney) and China.
- Europe orders ship from The Netherlands and China.
- United States orders ship from our US warehouse (Milpitas) and China.
- Apparel and innersole orders are usually fulfilled from Australia.

Rest of the world and sale items may ship from any warehouse location.

Cancel or change order

Click the red 'speech bubble' in the corner of this page to get in touch with our team. Click "Ask" in the pop-up window and use the subject line CHANGE or CANCEL and we will do our best to respond as soon as possible. If your order has already been processed and/or shipped you will need to go through our returns process.

Bont Cycling does it's best to fulfill orders as quickly as possible and as such occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Returns

Bont Cycling offer 30-day returns on any full price shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. See our Returns Policy for details around product returns and refunds.