Note: Bont Cycling orders may take up to 5-7 business days to process once the order is placed. Once processed, tracking will be available within 2-3 working days, following fulfillment.
Bont Cycling ship using FedEx, TNT, DHL, Couriers Please, DPD, Post NL, USPS and Australia Post however, local carrier services may be used where appropriate.
Be advised we are unable to ship to US Post Boxes, APO or FPO addresses.
Delivery times vary depending on exact location however, Bont Cycling online orders normally take anywhere from 2-14 business days to be delivered once tracking is made available depending on fulfilment location and final destination (excluding built to order models). Small parts orders shipped via local services and can take 2-3 business days to arrive. Once shipped, orders cannot be expedited nor can enquiries be made regarding updates to estimated arrival times.
Bont Cycling ships orders from the nearest location to ensure orders arrive as quickly as possible. Bont Cycling ships orders from the following locations
- Europe orders ship from The Netherlands. Be advised orders to Europe may need to be transferred from our factory to The Netherlands prior to shipping to the final destination. Please allow an additional 1-2 weeks for delivery on top of normal shipping times.
- Australia and New Zealand orders ship from Australia (Sydney) and China.
- United States orders ship from our US warehouse (Kentfield, CA) and China.
- Rest of the world may ship from any warehouse location.
- Apparel and innersole orders are usually fulfilled from Australia.
- Closeout and sale items will be shipped from any available warehouse. Closeout models may also ship without box or packaging.
Cancel or change order
Click the red 'speech bubble' in the corner of this page to get in touch with our team. Send a message in the pop-up window and include your order number, email address and the words CHANGE or CANCEL. This will allow us to check on the status of your order without delay. If your order has already been processed and/or shipped we are unfortunately unable to modify or cancel the shipment. Please refer to the Returns section below for information regarding returning an item.
Bont Cycling does it's best to fulfill orders as quickly as possible and as such occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Returns
Bont Cycling offer 30-day returns on any full price shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. See our Returns Policy for details around product returns and refunds.