Shipping
Delivery times vary depending on exact location however, Bont Cycling online orders for ready to ship models take anywhere from 2-8 business days to be delivered once you receive tracking.
Sale, Closeout models, Apparel, Eyewear, Small Parts and Innersoles: Expect 2-4 business days for your order to be processed and shipped. Tracking information is sent to the email address used to place the order.
Bont Cycling ship using FedEx, TNT, DHL, DPD, Post NL, UPS, USPS and Australia Post however, other local carrier services may be used where appropriate.
Be advised we are unable to ship to US Post Boxes, APO or FPO addresses.
Bont Cycling cannot replace or refund lost or missing orders shipped to freight forwarder addresses or equivalent.
Australian orders to a PO Box or Parcel Locker may take an additional 10 days to process on top of normal processing times. These orders can only be fulfilled using Australia Post.
Shipping warehouses
Bont Cycling ships orders from the nearest location to ensure orders arrive as quickly as possible. Bont Cycling ships orders from the following locations:
- Europe orders ship direct The Netherlands and from China.
- UK orders ship from the UK and China.
- Australia and New Zealand orders ship from Australia (Sydney) and China.
- United States orders ship from Florida and China.
- Canada orders ship from Canada and China.
- Rest of the world may ship from any warehouse location.
- Apparel and innersole orders are fulfilled from any warehouse.
- Closeout and sale items will be shipped from any available warehouse. Closeout models may also ship without box or packaging.
Cancel or change order
Click the FAQs link at the bottom of the page to return or cancel an order. Alternatively, Contact Us with your order number and CHANGE or CANCEL in the subject line. If your order has already been processed and/or shipped we are unfortunately unable to modify or cancel the shipment. Please refer to the Returns section below for information regarding returning an item.
Returns and Exchange
Bont Cycling offer 30-day returns for refund or size exchange on any full price shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. See our Returns Policy for details around product returns and refunds.