Bont Cycling prioritise FedEx for all global shipping however, local carrier services may be used where appropriate. Tracking is made available on all shoe orders and is generally received within 3-4 business days from time of order.
Delivery times vary depending on country and exact location however, Bont Cycling online orders normally take anywhere from 10-14 business days to be delivered once tracking is made available. Small parts orders shipped via local services may may take up to 12-17 business days to arrive. Please be advised we are experiencing delays in deliveries due to the limited number of flights available for courier services due to the impact of COVID-19. This can also mean orders are sent via multiple transit locations in addition to sitting in certain ports for multiple days as it awaits the next available courier flight. Once shipped, orders cannot be expedited nor can enquiries be made regarding updates to estimated arrival times.
Head to fedex.com/en-us/coronavirus.html for updates from FedEx.
Bont Cycling ships orders from the nearest available location to ensure orders arrive as quickly as possible. Bont Cycling ships orders from the following locations depending on stock levels at the time.
- United States orders ship from our US warehouse (Milpitas, California) and China.
- Europe orders ship from The Netherlands and China.
- Australia and New Zealand orders ship from Australia (Sydney) and China.
- Rest of the world orders ship from China.
Select apparel ships from Australia with Australia Post.
Head to auspost.com.au/service-updates for latest updates from Australia Post.
Bont Cycling offer 30-day returns on any full price shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. See our Returns Policy for details around order returns and refunds. Returns received outside of our returns policy period will not be accepted and will be returned to the customer at own expense.