Bont Cycling offer 30-day returns for refund or size exchange on shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow the instructions below for a fast and hassle-free return or exchange.
All sales on Closeout shoes are final. No refunds, returns or exchanges are permitted except with respect to any statutory warranties or guarantees that cannot be excluded or limited by law. This policy does not impact our warranty policy.
Closeout model product pages include a checkbox that must be ticked and agreed before the item can be placed into the cart. Please read this information carefully before clicking the box and proceeding with your order.
All eligible product(s) can be returned for refund or exchange – excluding shipping – within 30 days of being received.
Once received, refunds and exchanges are generally processed within five working days.
Built to order standard, narrow, wide and Asian fit shoes can be returned as per the eligibility listed below.
Double wide shoes are not available for return or exchange as per the Special Order Returns section below.
Innersoles cannot be returned if used beyond fitting into shoes. Any signs of wear, riding, training etc will deem them illegible for return.
All returns must be in new condition and include all original packaging. Cleat installation, heat moulding, wear of any kind or damage to any product will deem the return ineligible for refund. Return shipping costs and insurance must be covered by the customer. Unfortunately Bont Cycling is unable to accept liability for any damaged, unclaimed, lost or delayed return products.
To return an item, please head to returns.bontcycling.com and follow the instructions on screen.
Once you have filled in all the relevant details, you will be provided with a return authorisation number (RA number) and a PDF with the returns address for you to place on your return.
For reference, our primary returns centre locations are located in Europe, USA and Australia.
- Kentfield, USA (USA and Canada customers)
- IJsselmuiden, Netherlands (EU customers)
- Sydney, Australia (Australia, New Zealand and rest of world customers)
If you are unable to locate your order number or you experience any issues with the returns procedure, please email email@example.com and they will be able to assist.
All products(s) purchased from a retailer or online stockist should be returned to the same retailer or online stockist for refund and or/exchange. Please be advised Bont Cycling cannot process returns purchased outside shop.bontcycling.com.
For customers in the UK returning their shoes to our EU returns centre in the Netherlands, to avoid paying duties on the return, we recommend shipping the shoes back as a gift with a value of €10 / £10.
All Closeout sales are final. No refunds, returns or exchanges are permitted except with respect to any statutory warranties or guarantees that cannot be excluded or limited by law. This policy does not impact our warranty policy.
Special Order Returns
Please be advised any special size request (double wide, double wide Asian fit, flat sole etc), semi and full-custom orders are not eligible for return or exchange. Special size request, double wide, left-right sizing, semi and full-custom shoes are custom made for each customer and cannot be returned into normal Bont Cycling stock. If you believe an error has been made with your order, please email firstname.lastname@example.org with your order number along with the information as listed below and a Bont Cycling team member will reply within 2-3 working days.
All Bont Cycling shoe purchases are covered by a warranty period of 12 months from date of receipt to the original owner. Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original owner only.
Head to our Warranty Claim page for further information regarding warranty-related matters.