Returns

BLACK FRIDAY UPDATE: Extended returns

Bont Cycling offer 30-day returns for refund or size exchange on eligible shoes or parts purchased from our online store at shop.bontcycling.com.

Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow the instructions below for a fast and hassle-free return or exchange. 

Returns

All eligible product(s) can be returned for refund or exchange – excluding any originally paid shipping cost – within 30 days of being received. 

Once received, refunds and exchanges are generally processed within five working days.

All returns must be in new condition and include all original packaging. Cleat installation, heat moulding, wear of any kind or damage to any product will deem the return ineligible for refund. Return shipping costs and insurance must be covered by the customer. Unfortunately Bont Cycling is unable to accept liability for any damaged, unclaimed, lost or delayed return products.

To return an item (excluding UK customers), please head to account.bontcycling.com and follow the instructions on screen. Use the Notes section to request refund or exchange. If returning for exchange, please list the new size and width you wish to receive.

Once you have filled in all the relevant details, you will be provided with a return authorisation number (RA number) and a PDF with the returns address for you to place on your return. 

All UK customers, please lodge your free returns here through our Ezi Returns portal: bontcycling.ezireturns.com/.

Once your return is received and checked, the refund amount will exclude any shipping costs paid during time of order and/or cost of return. Be advised Bont Cycling is unable to cover original shipping costs or your cost to return an item.

For reference, our primary returns centre locations are located in Europe, USA, UK and Australia.

  • Kentfield, CA, USA (USA and Canada customers)
  • IJsselmuiden, Netherlands (EU customers)
  • Surrey, London, United Kingdom (UK customers)
  • Sydney, Australia (Australia, New Zealand and rest of world customers)

If you are unable to locate your order number or you experience any issues with the returns procedure, please email sales@bontcycling.com and they will be able to assist. 

All products(s) purchased from a retailer or online stockist should be returned to the same retailer or online stockist for refund and or/exchange. Bont Cycling cannot process returns purchased outside shop.bontcycling.com.

Closeout Returns

All sales on Closeout shoes are final. No refunds, returns or exchanges are permitted except with respect to any statutory warranties or guarantees that cannot be excluded or limited by law. This policy does not impact our warranty policy.

Closeout model product pages include a checkbox that must be ticked and agreed before the item can be placed into the cart. Please read this information carefully before clicking the box and proceeding with your order.

Special Order Returns

Any custom order including double wide, double wide Asian fit), semi and full-custom orders are not eligible for return or exchange.

Warranty Claim

All Bont Cycling shoe purchases are covered by a warranty period of 12 months from date of receipt to the original owner. Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original owner only.

Head to our Warranty Claim page for further information regarding warranty-related matters.