Returns

Bont Cycling offer 30-day returns on any full price shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow the instructions below for a fast and hassle-free return or exchange.

Returns

All full-priced product(s) are eligible for return and refund – excluding shipping – within 30 days of being received. All returns must be in new condition and include all original packaging. Cleat installation, heat moulding or damage to any product will deem the return ineligible for refund. Return shipping costs and insurance must be covered by the customer. Unfortunately Bont Cycling is unable to accept liability for any damaged, lost or delayed return products.

Please be advised semi and full-custom items are not eligible for return or exchange due to incorrect size selection or change of mind. Semi and full-custom shoes are made to order and cannot be returned into normal Bont Cycling stock. If you believe an error has been made with your order, please email info@bontcycling.com with the information as requested below.

Exchange

At Bont Cycling, we have done everything possible to ensure your size selection is the right one. We understand however, that even with our size wizard and size chart, it's not always possible to determine the best fit without trying them on. So, that's why we give you 30 days from receipt to exchange your shoes for a different size or color.

As per our returns policy, the customer is responsible for the cost of returning the goods to the nearest warehouse in addition to shipment of replacement product(s). Please be advised we recommend you take up insurance when returning any products as Bont Cycling cannot be held responsible for lost, damaged or delayed items.

Exchange of shoes from our Closeout section will incur a handling fee of USD$15.

In order to return or exchange an item, please email info@bontcycling.com with the following information:

- Your order number.
- Reason for return and/or exchange. Please include details around any issues experienced with the product and where possible, provide photos with clear labelling of issues found.
- Return shipping address including full name of recipient, email and contact phone number.

A representative from Bont Cycling will contact you within two working days with details on the nearest location for return products.

All products(s) purchases from a retailer should be returned to the same retailer for exchange and/or refund.